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FAQ

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RETURNS + EXCHANGES - To protect the health + safety of our doggygifts.com team, our pet parent shoppers and their pets, we have temporarily suspended all product returns + exchanges. Thank you for your understanding and support - we want to do everything we can to be cautious.

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SHIPPING RATES + PROMOTIONS - SHIPPING WITHIN THE USA ONLY

  • FLAT RATE $6.95 PER ORDER SHIPPING
  • FREE SHIPPING ON ALL ORDERS OVER $45.00

SHIPPING - Some shipping offers cannot be applied to orders shipped outside the Continental 48 States. Doggy Gifts will notify you prior to shipping in that situation. We use United States Postal Service, FedEx Ground and United Parcel Service for most shipments. If your shipping address is USPS specific or non-USPS eligible, please let us know.

SALES TAX - There is no sales tax added to orders being shipped outside of California. California residents will be charged applicable local sales tax rates. 

PAYMENT INFORMATION - Doggy Gifts LLC is happy to accept most major credit cards including American Express, MasterCard, Visa and Discover cards as well as PayPal Express.

SHIPPING ADDRESS CORRECTIONS - Please verify that your shipping address is correct. Incorrect addresses may result in undelivered packages or delays. If your address is incorrect, please notify us as soon as possible to avoid an address correction charge. When placing an order online, you will also receive an automated email confirmation - please be sure to check it carefully! If your package is returned due to an incorrect shipping address provided, Doggy Gifts reserves the right to charge the shipping cost incurred by Doggy Gifts to reship the package to the correct address. If your shipping address is USPS specific or non-USPS eligible, please let us know at time of placing the initial order. 

REFUSED SHIPMENT - If an order is refused upon delivery the customer is responsible for all shipping charges and may be subject to an additional  restocking fee of 15-20%. Please do not refuse the shipment - please contact us asap if you need to make a change to this order.